Despite what you may have been taught, a service department’s CSI and profitability are not an either/or proposition. In fact, when done right, they go hand-in-hand. The employees behind the service and parts counters – with their unparalleled access to your customers – are responsible for building long-term customer loyalty and dealership profitability with each interaction. During this session, gain insights into the strategies that top service and parts advisors use to improve both metrics at the same time. Learn the key elements within an advisor’s control that can keep the customer loving your dealership with each service and parts experience. Thank you for your MRAA Membership. Please enjoy exclusive, preferred pricing on this, and all MRAA Training content.