Turn Upset Customers Into Loyal Ones
With Valerie Ziebron
Keyword(s)
Valerie Ziebron, Turn Upset Customers Into Loyal Ones, Dealer Week, Dealer Week 2014, service, customer service, customer satisfaction, customer loyalty, conflict resolution
This one-hour session by service pro Valerie Ziebron will teach you how to assess the way you handle upset customers today and pick up positive conflict resolution techniques that you can use to improve your customer satisfaction and loyalty.
Description
Even the best service departments will occasionally upset a customer. But if not handled properly, one incident can quickly damage your reputation, having a lasting impact on your dealership’s results. This one-hour session by service pro Valerie Ziebron will teach you how to assess the way you handle upset customers today and pick up positive conflict resolution techniques that you can use to improve your customer satisfaction and loyalty. Thank you for your MRAA Membership. Please enjoy exclusive, preferred pricing on this, and all MRAA Training content.
Courses in package:
| Title | Credit Hours | |
|---|---|---|
| 1 |
With Valerie Ziebron
|
|
| 2 |
With Valerie Ziebron
|