Supercharge Your Customer Experience Workshop
With Theresa Syer
Keyword(s)
Dealer Week, Customer Experience, Syer, 2019, Supercharge your customer experience workshop, Theresa Syer
Learning Objectives:
-Define the customers' emotional motivators, what drives them to buy
-Understand the consistent actions required to elicit a positive emotional response from your customer
-Identify Key Emotional Drivers that can shift the tide in your direction
-Guide leadership on how to successfully implement & execute the Key Emotional Drivers with employees
Description
When a customer walks into your dealership, deep down, you’re wondering how far along they are in the process, what they’re thinking, and how they’re feeling. While you’re not going to walk up to that customer and ask, “How are you feeling today?” you can,in fact, drive how they feel during the course of their experience with you. Theresa Syer will share 7 Key Emotional Motivators that can shift the tide emotionally for customers. She’ll also show you how to develop your own Key Emotional Drivers that will affect those Emotional Motivators and keep customers coming to you, working with you and ultimately buying from you.
Courses in package:
| Title | Credit Hours | |
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| 1 |
With Theresa Syer
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| 2 |
With Theresa Syer
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| 3 |
With Theresa Syer
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| 4 |
With Theresa Syer
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| 5 |
With Theresa Syer
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| 6 |
With Theresa Syer
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| 7 |
With Theresa Syer
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| 8 |
With Theresa Syer
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