In many Parts and Service departments, lack of communication is the root cause of a poor customer experience. If you have ever heard a customer say, “Nobody ever called me,” or your staff tell you, “I didn’t have time,” this is the course for you.

In the last 18 months, boat sales have increased while, in the back of the house, staffing levels and available hours have stayed the same or retreated. This is causing your remaining staff to be constantly bouncing off the rev limiter, feeling stressed out and over worked. Your customers are suffering as a result. You could continue with the status quo, or you could embrace a simple method to improve customer communication that 98% of Americans already use.

In this workshop, fixed operations expert Jeremy DeFelice of Garage Composites will share his firsthand experience leading Parts & Service Departments and consulting dealers in the art of using text messaging throughout their stores.