Many of the best dealership Service Departments have developed processes to help them deliver a consistently great customer experience and high profitability. But have they evolved to meet the demands of today’s customers and the requirements of today’s boats? And are you fine-tuning them so that each year is better than the last? The past can teach us important lessons that prepare us for the future. Evaluate and update your shop’s process for scheduling, write-up, repair, quality control and delivery, uncovering which past service and parts truths have proved timeless (and which have not), and discovering what advancements can help shops fix it right the first time more often.