Supply chain fluctuations, changes in customer expectations and workforce upheaval are making the normal demands of service writing even tougher. As a result, voluntary turnover and burnout is high. Involuntary turnover is also too common because sometimes the job is just “too much.” Many dealerships accept mediocrity in the role just to keep someone in the position.  

That’s exactly why we’ve welcomed long-time dealership coach and consultant David Spader of Spader Business Management to produce this much-needed Dealer Week course. 

Join us for a deep dive into how to hire, develop and manage a Service Writer. You will also discover the difference between what can be taught and what must come from internal motivation. Finally, we will share the results of a marine dealer survey looking at the predictors of success and satisfaction in the Service Writer role – and determine what those results mean to you, your Service Department and your dealership.