WALK AWAY WITH: An explanation of the top reasons customers will not sit down, a process map that explains how to make it simple to ask to sit down, and a few word tracks to set staff up for success.
There are only two reasons why we don’t get more people to the desk. Either we didn’t ask them to come, or we did and they said “no.” Either way, it simply didn’t feel right for either the staff or the customer. The first step in analyzing what went wrong is knowing how many chances you had to sit down with someone, and then look at the reasons it didn’t happen. When humans feel “right,” then are much more apt to go along. Learn how to make to “feel right” to get a customer to the desk. Then learn how to use the “sit-down” to convert lookers into buyers.
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With Tony Gonzales, Garage Composites
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With Tony Gonzales, Garage Composites
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