You've probably had W.O.s come through your service department that were vague or very much to the point ... "It's broken, fix ASAP!" While the description gets the point across, it does not help the unit move through service any faster because enough information - garnered from the check-in process - isn't being shared. In fact, it's less efficient if it's not following a process and offering a clear pathway for a successful service or repair. MRAA TNT Host Jerrod Kelley shares with you tactical service department insights from trainer Bob Clements of Bob Clements International. He will help you ask the best questions (and listen intently) at check-in, set up for high-capacity days and create a triage process to help make you more money.