Keyword(s)
Theresa Syer, Syer Hospitality, Make Customer Service Your Competitive Advantage, Dealer Week 2017, MRAA Conference, Dealer Week, customer experience, customer behavior, service, loyalty, value, employee development plan, mindset
WALK AWAY WITH: A clear understanding of the difference between good service and experiential service, fresh insights and techniques to provide a more emotional approach to customer engagement, ideas to position your brand with a much higher level of emotional service delivery, making your customers feel valued and appreciated for their patronage.
Description
In this fast-paced, impersonal, high-tech world, there is an opportunity to truly connect with your customers and create stronger loyalty and advocacy. But first you’ll need to engage them,complete with feelings, personal attention and experiential levels of service. We call this thehuman factor, and it’s an essential function for any business wishing to thrive.
In this session, you will learn the six components that make up your customer experience and how you can create an employee development plan to help them make emotional connections with customers. Capitalize on the emotions that help the brain make decisions— including buying decisions, of course— and help your customers write boating stories that memories will be made of.
You’ll walk away with a clear understanding of the difference between good service and experiential service, fresh insights and techniques to provide a more emotional approach to customer engagement, and ideas to position your brand with a much higher level of emotional service delivery, making your customers feel valued and appreciated for their patronage.
Thank you for your MRAA Membership. Please enjoy exclusive, preferred pricing on this, and all MRAA Training content.
In this session, you will learn the six components that make up your customer experience and how you can create an employee development plan to help them make emotional connections with customers. Capitalize on the emotions that help the brain make decisions— including buying decisions, of course— and help your customers write boating stories that memories will be made of.
You’ll walk away with a clear understanding of the difference between good service and experiential service, fresh insights and techniques to provide a more emotional approach to customer engagement, and ideas to position your brand with a much higher level of emotional service delivery, making your customers feel valued and appreciated for their patronage.
Thank you for your MRAA Membership. Please enjoy exclusive, preferred pricing on this, and all MRAA Training content.
Courses in package:
| Title | Credit Hours | |
|---|---|---|
| 1 |
With Theresa Syer
|
|
| 2 |
With Theresa Syer
|
|
| 3 |
With Theresa Syer
|
|
| 4 |
With Theresa Syer
|
|
| 5 |
With Theresa Syer
|
|
| 6 |
With Theresa Syer
|
|
| 7 |
With Theresa Syer
|
|
| 8 | ||
| 9 |
With Theresa Syer
|