Web of Value Video 1
In this short, powerful course, learn the three key elements that are fundamental to the success of small- to medium-sized dealerships. For each element – owning the Voice of the Customer, nailing your Moments of Truth, and generating Word of Mouth – you'll be guided with workbook exercises to help you and your team offer an outstanding customer experience and create brand evangelists.
Description
In this short, but powerful virtual training course, leadership guru and MDCE speaker John Spence outlines the three key elements that are fundamental to the success of small- to medium-sized dealerships. For each element – owning the Voice of the Customer, nailing your Moments of Truth, and generating Word of Mouth – John will provide you with workbook exercises to help you and your team offer an outstanding customer experience and create brand evangelists. MRAA Members, please enjoy exclusive, free access to this MRAA Training content.