Service Scheduling & Parts: How to Create Harmony
With Robert Grant
Keyword(s)
Service Scheduling & Parts: How to Create Harmony, Service Scheduling and Parts, Harmony, service department, leadership, interdepartmental harmony, customer experience, culture, team, productivity, customer satisfaction, Robert Grant, Dealer Week, Dealer Week 2017, MRAA Conference, scheduling
In this session, learn how to boost the results of your service and parts departments through better scheduling, while simultaneously creating harmony between departments and between your dealership and the customers you service.
Description
Much like an orchestra uses a sheet of music to bring together instruments in a harmonious sound, a service department uses its scheduling system to ensure it has the proper parts in stock when each boat arrives at the shop. When done correctly, the right approach improves dealership productivity, profitability and customer satisfaction. In this session, learn how to boost the results of your service and parts departments through better scheduling, while simultaneously creating harmony between departments and between your dealership and the customers you service. Thank you for your MRAA Membership. Please enjoy exclusive, preferred pricing on this, and all MRAA Training content.
Courses in package:
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With Robert Grant
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With Robert Grant
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With Robert Grant
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With Robert Grant
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