There’s a lot of training out there to help you hold your employees accountable, but how do you hold your managers accountable? While each group presents its own unique opportunities and challenges, the formula for success is surprisingly similar: First, set clear expectations. Then, provide the training, tools and resources they’ll need to fulfill those expectations. Finally, be consistent in holding your managers accountable for meeting them. Owners and general managers will gain three powerful tools to help follow these steps, improve your coaching skills, and boost your dealership performance, regardless of its size. Department managers will learn how to deliver industry-leading results by holding yourself accountable to a higher standard.