- Uncover the current data trends on RECT as they apply to your shop;
- Understand the main areas within your control that impact repair times;
- Identify proactive practices to get your warranty work tracked and paid;
- And learn what helps in delivering difficult news to your customers.
Service and Parts Departments are facing a perfect storm of more work combined with more challenges.
From increased boat sales and boat usage, to new product requiring significant warranty work to be water-worthy, to supply chain parts issues, workforce shortages and more. It’s a dangerous combination leading to longer than ever repair event cycle times for both customer pay and warranty work.
The latest data and real-world feedback from hundreds of front-line service advisors suggest this trend is only going to get more challenging moving forward. Waiting for this to “fix itself” is a recipe for disaster.
Industry expert Valerie Ziebron of VRZ Consulting has spent the last year analyzing what manufacturers, suppliers and dealers can do to move the needle with Repair Event Cycle Time (RECT). In this tactical workshop, she will guide you through diagnosing where your shop is being wrecked by RECT and help you map out the necessary fixes to your shop’s process to get customers’ boats back to them quicker, reduce the amount of service boats on your lot and improve your shop’s profitability.