In your Service and Parts Departments, your team is servicing more customers while facing more challenges than ever before. You are experiencing incredible pressure ... but there are things within your control that you can do to keep your team’s sanity and improve your profitability. Learn how to better track the workload and the parts (much of which is backed up), uncover and document warranty (with far more quality issues), and keep up with customers (many of whom are frustrated and even angry) in this powerful, interactive session that kicks off the Service Pathway. Industry expert Valerie Ziebron of VRZ Consulting will offer strategies and tactics you’ll want to include in your playbook for success. She will share what top Service and Parts Managers and Advisors are thinking, using and doing daily at their counters and in their shops to not just survive but also thrive in these unprecedented times. You'll get insight into what has worked for other managers and front-line advisors to keep their stress low and their results high, their customers loyal and their team focused in this unique marketplace.